Frequently Asked Questions
Where are you located and hours of operation?
We have several locations nationwide. Please visit our LOCATIONS page for all details.
How do I get started buying from you?
Buying from Quicklotz is as easy as logging on to our website, viewing our listed inventory and following our secure checkout, orders will be shipped directly to you!
When will you have more inventory in stock?
Our inventory is constantly evolving and changing with market conditions; for the most up-to-date information you may view our listed inventory online here at our website (support staff via email or phone will not have any additional information besides what is posted on the website)
What pallets do you sell?
Visit our PALLETS page to view our constantly changing inventory of unique deals offered at amazing prices!
Do I need a tax id to buy from you?
Tax ID's are not required. However, if you intend to resell the merchandise you source from us, if you provide a reseller's certificate, we will be glad to set up your account as a reseller so sales taxes can be eliminated from your transaction. Please email your reseller's certificate to email@example.com.
I would like to speak to someone about buying truckloads weekly?
If you are interested in purchasing truckloads or have specific questions for us; please submit your inquiry to firstname.lastname@example.org.
We have merchandise to liquidate, can you make an offer?
Please submit your offer online via our SELL TO US page. We will analyze each and every offer and get back with you if there is interest.
Do you ship to my country?
We do not ship boxes or pallets outside of the USA. We only ship containers globally. Depending on the regulations of your country some shipments may not be possible. Please CONTACT US to inquire regarding availability to your country prior to purchase.
How much is freight?
Freight costs will vary depending on load, size, location, and volume purchased. Please email email@example.com for any freight quote inquiries.
How do I arrange shipping for truckloads or pallets?
If you would like to arrange your own shipping, please choose "pick-up" when checking out. Once order is confirmed and paid, please send an email to firstname.lastname@example.org including your order number to schedule your pick up.
When will my order be ready for pickup?
Please contact us before scheduling any pick-ups. Every pick up must be scheduled. Most pick up orders are scheduled within 7 business days.
We have real estate for sale or lease, are you interested?
Please CONTACT US and our team will be happy to review your inquiry as soon as possible!
Are you hiring? How can I apply?
Please fill out our application online HERE.
Can I come in person and see everything you have online before I buy?
Unfortunately we do not have in-person appointments at this time. All our pallets and truckloads are photographed and displayed online at both of our liquidation websites: Quicklotz.com and UbidUwin.com.
When will my order ship?
Most orders ship within 7 business days. If you have not received any emails or communication from us after that period, please email us at email@example.com.
Where is my order/tracking?
All tracking information is automatically emailed when the order is shipped. If you have not received a tracking number after 7 business days from your order payment, please email us at firstname.lastname@example.org.
I need to change my address after I placed my order, how do I do that?
Depending on the time frame of your order it may not be possible to change a shipping address. Please email us at email@example.com and be sure to include your order number and the new address. The email sender must be the same as the email in the order for us to accept the request. Thank you.
My order is marked for pick-up but now I need it shipped, how do I do that?
Please email us at firstname.lastname@example.org and be sure to include your order number requesting the shipment. The email sender must be the same as the email in the order for us to accept the request. Thank you.
I need to cancel my order, how do I do that?
Depending on the time frame of your order it may not be possible to cancel it. Please email us at email@example.com and be sure to include your order number requesting the cancelation. The email sender must be the same as the email in the order for us to accept the request. Thank you.
FedEx didn't deliver, what do I do?
Please contact Fedex with your tracking number to allow them to connect with you directly to coordinate the delivery.
My package arrived damaged, what do I do?
Please send photos of the damaged package to firstname.lastname@example.org. Please be sure to include your order number.
What is the status of my claim?
Claims can take up to 180 days to be settled by carriers. If you have not heard from us on a claim after 30 days, you are welcome to email us at email@example.com and we will get you an update with the carrier.
I have a problem with my order, what do I do?
First, please review the SALES AGREEMENT page that you accepted prior to your purchase. If you understand how liquidation works but still feel like most of your items are in a condition that is beyond economical repair, please email us pictures of all items to firstname.lastname@example.org and please include your order numnber.
Received an email that all my boxes shipped, but I only have one tracking #?
Our system only sends one tracking number for the entire order as they ship together. Occasionally carriers do not deliver all parcels at once so please allow 2-3 extra days to receive all your parcels. If you didn't receive your complete order after 5 business days, and you have not been contacted by us, please email email@example.com and be sure to include your order number.
I don't see my refund/credit, it has been over 5 business days?
Credit/Debit card refunds may take up to 15-20 business days depending on the card issuer/bank as this all depends on billing cycles. Please email firstname.lastname@example.org if you do not see anything on your end after 20 business days of the refund being granted.